Hi, dear Irene, in fact the initials you did not send us the wordings. Before production, our designer made the draft and I asked you to check it carefully again and again. You need to check the writings carefully to avoid mistakes, that is the reason why we need to make the draft for you to confirm. You said the last draft is perfect, and I even circled the initials and asked you to check again, you still said" yes, perfect!" So we made production and everything is same as the last draft you confirmed. If it is the mistakes from our side, we will remake everything for free. but it is not our mistakes, i think it is fair that we charge you little cost to remake it. Hope understand.

Thank you so much, dear Laila. Very appreciated!